How can I cancel my subscription if I no longer wish to use the TENADA app?
A: We understand your needs may change and respect your decision to manage your subscription.
Since the TENADA app is available through Google Play Store and Apple App Store, we are unable to process cancellations or refunds directly.
However, you can easily cancel your subscription by visiting your account settings in the respective store.
For Google Play Store:
- Go to the Google Play Store on your device.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions > Subscriptions.
- Find the TENADA app subscription.
- Select 'Cancel Subscription' and follow the prompts to confirm the cancellation.
For Apple App Store:
- Open the Settings app on your Apple device.
- Tap on your name, then tap 'Subscriptions.'
- Select the TENADA app subscription.
- Tap 'Cancel Subscription' (or 'Cancel Free Trial') and confirm your decision.
Please note that uninstalling the app will not automatically stop your subscription.
You must cancel your subscription to stop future charges.
We hope this helps and thank you for using TENADA!
What should I do if I am experiencing unusual behavior with the TENADA app?
A: We're sorry to hear that you're encountering issues with the TENADA app. We're here to help!
If the app is not functioning properly or you notice any unexpected behavior, please take the following steps:
- Capture a screenshot of the issue.
- Note the model of the device you are using.
- Send the screenshot along with your device model information to firstname.lastname@example.org.
Our support team will review your information and reach out to you directly with assistance.
We aim to resolve issues as quickly as possible, so you can get back to enjoying our service without any hassle.
Thank you for your cooperation, and we appreciate your help in improving the TENADA app experience for all our users!